Shipping & returns

Delivery

EU orders: Bikes come fully assembled to order and typically take 1-2 weeks for delivery at the price related to the destination of the delivery. We advice that you take the bike to your local shop to ensure all parts are in place. The expected delivery date will be stated on your order confirmation. Worldwide shipping is available on request.

We do our best to ensure availability of all advertised products and endeavour to dispatch all parts within the quoted time. If there is a delay, we will inform you of this via email and the product will be dispatched as soon as it is available. If you have ordered multiple items they may arrive separately.

Sanitov has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact SALES EMAIL with your order number. Occasionally an item may be discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.

 

Returns

Its important to carefully consider your purchase prior to ordering. However, under The Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order in writing (except for customised products) 14 working days beginning with the day after the day on which the consumer receives the goods. Payment of postage for the return of the item is your responsibility and you must inform us in advance of returning any items for a reference and instructions. All goods must be returned in their original packaging.

 

Liability

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims. We will do our best to get all orders dispatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being dispatched.
This warranty does not affect your statutory rights.

 

Privacy

Sanitov uses the information we collect about you to process orders and provide a better service. We never sell or disclose any customer information to third parties and we do not store your credit card details.

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