FAQ&FYI

Shipping & returns

 

Delivery

EU orders: Bikes come fully assembled to order and typically take 1-2 weeks for delivery at the price related to the destination of the delivery. We advice that you take the bike to your local shop to ensure all parts are in place. The expected delivery date will be stated on your order confirmation. Worldwide shipping is available on request.

We do our best to ensure availability of all advertised products and endeavour to dispatch all parts within the quoted time. If there is a delay, we will inform you of this via email and the product will be dispatched as soon as it is available. If you have ordered multiple items they may arrive separately.

Sanitov has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact SALES EMAIL with your order number. Occasionally an item may be discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.

 

Returns

Its important to carefully consider your purchase prior to ordering. However, under The Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order in writing (except for customised products) 14 working days beginning with the day after the day on which the consumer receives the goods. Payment of postage for the return of the item is your responsibility and you must inform us in advance of returning any items for a reference and instructions. All goods must be returned in their original packaging.

 

Liability

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims. We will do our best to get all orders dispatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being dispatched.
This warranty does not affect your statutory rights.

 

Privacy

Sanitov uses the information we collect about you to process orders and provide a better service. We never sell or disclose any customer information to third parties and we do not store your credit card details.

 

Terms & Conditions

By placing an order via our website www.sanitov.com you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Sanitov retains the right to refuse any request made by you and you must be over 18 years of age. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, or bank account used to place your order and that there are sufficient funds to cover the cost of the goods.

The cost of international products and services may fluctuate. All prices advertised are subject to such changes. When you place an order, you will receive an acknowledgement confirming receipt of your order. This will be an acknowledgement and will not constitute acceptance of your order. Sanitov retains the right to accept or reject this offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order has been processed and dispatched. An email will be sent confirming these arrangements.

 

Pricing & Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Grand Total’.
The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

 

Product Specifications, Suitability & Fittings

Published product details, specifications and suitability information is the best available at the time. Sanitov shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item. Please see the Returns section for details.
We advice that all parts be fitted by a competent person in accordance with manufacturer specifications. Sanitov cannot be held liable for any damage caused by incorrect fitting or assembly. Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair an item.

 

Payment, Duties & Taxes

Payment over the Internet can be made via our secure check out pages using Visa, Visa Electron, Mastercard, Switch/Maestro or Solo cards and Worldpay. Card charges will appear on your statement as “Sanitov”. All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates. If your delivery address is outside of the EU you may be required to pay import duties and taxes when your order reaches your country. These and any additional charges for customs clearance are your responsibility.

 

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